Refund Policy

At PoolChlorineHub, we understand that circumstances can change, and we are here to accommodate your needs. We gladly accept order cancellations. If your order has not yet been shipped, we will promptly process a full refund within 48 hours of your cancellation request. However, if your order has already been dispatched, we kindly request that you refuse the package upon delivery.

Return and Refund Procedure:

Our top priority at PoolChlorineHub is ensuring your satisfaction. If you do not receive our product or if you receive damaged chlorine tablets, please don't hesitate to contact us at poolchlorinehub@gmail.com.

Upon receiving your refund request, we will promptly process it within 48 hours. The refund will be automatically credited to your credit card or original payment method, following the specific timeline dictated by your bank or credit card company's policies.

If you haven't received your refund within the expected timeframe, we recommend verifying your bank account once more. Occasionally, there may be a delay before the refund is officially posted.

If the refund has not appeared in your account and you've taken these steps, we suggest reaching out to your credit card company or bank to inquire about any potential processing delays. Standard processing times may apply.

If you've followed these steps and still haven't received your refund, please feel free to contact us at poolchlorinehub@gmail.com. We are dedicated to providing you with the best products and services, and we're here to assist you and ensure your complete satisfaction.